Terms & Conditions
Last updated: November 7, 2026
These Terms & Conditions ("Terms") apply to roadside assistance services provided by Desert Roadside LLC ("Desert Roadside," "we," "us," or "our"), based in Albuquerque, New Mexico, and to your use of this website. By requesting service or using this website, you agree to these Terms.
1. Services We Provide
Desert Roadside provides on-site roadside assistance only, including jump starts, flat tire changes (installing your spare), tire inflation, fuel delivery, vehicle lockout assistance, and battery installation. We do not provide towing, vehicle transport, mechanical repair, or tire repair. If your vehicle cannot be made drivable through these services, you are responsible for arranging a tow or repair elsewhere.
2. Pricing and Payment
- Prices listed on this website are starting prices. The first 10 miles of travel (one way, from our starting point in Albuquerque) are included. Travel beyond 10 miles is charged at $3 per mile.
- Night service (8 PM to 6 AM) and holiday service carry a surcharge starting at $25. These surcharges may combine.
- Your total price is confirmed with you by phone before work begins. By authorizing service, you agree to pay the confirmed amount.
- For battery supply and installation, the cost of the battery is added to the service price and will be quoted before purchase.
- Payment is due upon completion of service. We accept cash and major payment methods as communicated at the time of booking.
- Online estimates generated by this website are informational only and are not binding quotes.
3. Cancellations and No-Shows
You may cancel at any time before we are en route at no charge. If we have already traveled to your location and you cancel, are not present, or the vehicle cannot be accessed, a service-call fee may be charged to cover travel time and mileage. This amount will be communicated to you when you call.
4. Your Responsibilities
- You confirm that you are the owner of the vehicle or have the owner's permission to request service, including lockout assistance. We may ask for identification and proof of ownership before unlocking a vehicle.
- You agree to provide accurate information about your location, your vehicle, and the problem you are experiencing.
- For flat tire changes, you must have a usable spare tire and, where required, a wheel lock key. We cannot install a spare that is missing, damaged, or unsafe.
- You are responsible for your own safety while waiting. Move to a safe location away from traffic when possible.
5. Limitations and Disclaimer
Roadside assistance is a temporary measure intended to get you moving. Services are performed with reasonable care using standard methods and equipment. Jump starts, lockout entry, and spare tire installation carry inherent risks, particularly with older vehicles, aftermarket electronics, low-profile tires, or pre-existing damage. To the fullest extent permitted by New Mexico law, Desert Roadside is not liable for:
- Pre-existing mechanical, electrical, or body conditions, or conditions that become apparent during service.
- Damage resulting from inaccurate information you provide, or from defects in your spare tire, battery, or other parts you supply.
- Indirect or consequential losses such as lost time, lost wages, or missed appointments.
Our total liability for any claim arising from a service visit shall not exceed the amount you paid for that visit.
6. Availability and Response Times
We aim to be available 24/7, but as an owner-operated business, availability and arrival times depend on current jobs, weather, traffic, and distance. Any arrival time we give you is an estimate, not a guarantee.
7. Conduct
We reserve the right to decline or stop service in situations we consider unsafe, including hazardous locations, abusive behavior, or suspected unlawful activity.
8. Website Use
This website is provided for informational purposes. We make reasonable efforts to keep information current but do not guarantee it is error-free. Content on this site, including text and graphics, belongs to Desert Roadside LLC and may not be copied without permission.
9. Changes to These Terms
We may update these Terms from time to time. The date at the top shows when they were last changed. Continued use of our services after changes are posted means you accept the updated Terms.
10. Governing Law
These Terms are governed by the laws of the State of New Mexico. Any dispute will be handled in the courts of Bernalillo County, New Mexico.
11. Contact
Desert Roadside LLC · Albuquerque, NM
Phone: (505) 301-1007
Email: desertroadsidellc@gmail.com