Privacy Policy
Last updated: November 7, 2026
Desert Roadside LLC ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you use this website or request roadside assistance, how we use it, and the choices you have.
1. Information We Collect
- When you call or email us: your name, phone number, email address, vehicle details (make, model, color, plate), your location, and a description of the problem.
- When you use the online estimate tool: the address you enter and the service you select. The address is sent to OpenStreetMap's free Nominatim lookup service to calculate driving distance. We do not store it.
- Automatically: basic technical information such as browser type and pages visited, through our website host (Netlify) and any analytics or advertising tools described below.
We do not collect payment card details through this website. Payment is handled in person at the time of service.
2. How We Use Your Information
- To respond to your request, dispatch service, and reach you about your job.
- To confirm pricing and send receipts if requested.
- To keep records of services performed, for accounting and dispute resolution.
- To improve our website and understand how customers find us.
We do not sell your personal information and we do not send marketing messages unless you ask us to.
3. Advertising and Analytics
We advertise on Google. If you reach this site from a Google ad, Google may use cookies or similar technologies to measure clicks and calls from those ads. Google's use of this data is governed by Google's Privacy Policy. You can manage ad personalization at adssettings.google.com.
Calls placed through Google's call button may be routed through a Google forwarding number so that Google can report the call to us. Google may record the call duration and the area code of the caller.
4. Sharing of Information
We share information only as needed to run the business:
- With service providers such as our website host, email provider, and mapping service, who process data on our behalf.
- When required by law, court order, or to protect the safety of our customers or ourselves.
5. Data Retention
We keep service records (name, contact details, service performed, and amount paid) for as long as needed for tax and accounting purposes, typically up to seven years. Addresses entered into the estimate tool are not stored at all.
6. Security
This website is served over HTTPS. Contact details you share with us are kept on password-protected devices and accounts. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
7. Your Choices
- You can ask us what information we hold about you, request a correction, or request deletion of information that we are not required to keep by law.
- You can decline to use the online estimate tool and simply call us for a quote instead.
- You can control cookies through your browser settings.
8. Children
Our services and website are intended for adults. We do not knowingly collect information from anyone under 18.
9. Changes to This Policy
We may update this policy from time to time. The date at the top shows the most recent revision.
10. Contact
Questions about privacy? Contact Desert Roadside LLC · Albuquerque, NM
Phone: (505) 301-1007
Email: desertroadsidellc@gmail.com